Fan Satisfaction Guide

What Fan Satisfaction Measures

Fan satisfaction in Copa City is a composite metric evaluated per fan type—Families, Core Supporters, and Ultras—and aggregated for inspection committee scoring. Satisfaction reflects the complete supporter journey from arrival at transport hub through district dwell time, march or walk to stadium, ticket processing, in-stadium experience, and post-match exit. Each phase contributes factors that rise or fall based on infrastructure alignment with fan type primary needs and general logistics quality.

Satisfaction is not permanent—it responds dynamically to changing conditions throughout the prep window and matchday phases. New arrivals evaluate current infrastructure state, not historical investment. A family fan arriving Day 12 experiences whatever fun modules exist Day 12, regardless of Day 4 construction efforts since removed or overcrowded by subsequent marketing campaigns. Continuous alignment between marketing volume and infrastructure capacity defines satisfaction maintenance.

The Five Satisfaction Factors

Five primary factors drive satisfaction calculations across all fan types, weighted differently per type. Travel convenience measures path efficiency and transport connection quality from arrival point to assigned district and stadium. Waiting times capture queue duration at bottlenecks, checkpoints, ticket offices, and catering modules. Safety perception includes rival proximity, security visibility, checkpoint throughput, and emergency facility access. Amenities access measures primary need fulfillment—fun for families, catering for cores, safety for ultras. Entertainment access covers secondary engagement during dwell time including merchandise, secondary attractions, and atmosphere modules.

Factor	Family Weight	Core Weight	Ultra Weight
Travel convenience	High	Very High	Medium
Waiting times	Very High	High	Low
Safety perception	High	Medium	Very High
Amenities (primary need)	Fun: Very High	Catering: Very High	Safety: Very High
Entertainment access	High	Medium	Medium

Travel Convenience

Travel convenience penalizes supporters who face long paths, dead ends, disconnected buildings, or transport nodes without direct route to assigned districts. Every fan type suffers travel penalties, but Core Supporters weight this factor most heavily. Improve travel by building redundant parallel paths from major transport hubs, connecting orphan buildings that force detours, and assigning fans to districts with shortest geometric path to their arrival point.

Transport optimization quests award readiness points for connection quality—completing them improves both infrastructure inspection and travel satisfaction simultaneously. Preview path heat maps during peak arrival simulation before committing fan distribution changes. Moving five hundred supporters away from a congested hub often improves travel satisfaction more than building new catering modules at the congested location.

Waiting Times

Waiting times measure queue simulation at chokepoints: single-path bridges, stadium entrance merges, ticket offices understaffed with stewards, catering modules serving beyond capacity, and checkpoint throughput limits in ultra zones. Families penalize waiting most severely—children amplify perceived wait duration. Reduce waits by distributing arrivals across districts, adding parallel stadium entrances, increasing steward ticket office allocation, and staggering marketing campaign arrivals through sequential rather than simultaneous campaign launches when timeline allows.

Waiting time satisfaction recovers slowly after spike events. A bottleneck Day 10 affects satisfaction for fans arriving Day 11 even after bottleneck resolution if those fans traverse the previously congested area during memory window calculations. Resolve bottlenecks proactively before marketing launches rather than reactively after satisfaction drops appear in dashboard metrics.

Safety Perception

Safety perception varies dramatically by fan type. Families fear ultra proximity and uncontrolled crowds. Core supporters notice security presence moderately. Ultras demand visible professional security that respects their culture without suppressing atmosphere. Universal safety improvements include buffer sectors between rival groups, first aid visibility, steward presence on high-traffic paths, and emergency protocol modules in large districts.

Safety perception for families drops when fun zones border ultra march routes without physical separation. Relocate family districts or reroute marches before investing in additional fun modules—more entertainment does not compensate for safety fear. Ultra safety perception drops when checkpoints create excessive wait without throughput justification or when rival groups share visual line of sight across inadequately buffered zones.

Amenities and Primary Need Fulfillment

Each fan type's primary need category dominates amenities scoring. Families require fun module access proportional to district population—calculate one meaningful fun module per hundred family fans as baseline. Core supporters require catering access every thirty to forty path units along walked routes. Ultras require safety module coverage at district and march route level proportional to group size and rival proximity risk.

Secondary amenity neglect penalizes less than primary need failure but accumulates at excellent inspection tier pursuit. Families without any catering access along their path lose secondary satisfaction. Cores without merchandise modules lose spending opportunity and minor satisfaction. Ultras without any catering lose little—do not redirect catering investment from core paths to ultra zones when core satisfaction already marginal.

Entertainment Access

Entertainment access beyond primary need category includes merchandise shops, secondary attractions, ambient atmosphere from sports bar districts, and pre-match programming at entertainment stages. Families benefit most from entertainment depth—stages with scheduled events create satisfaction spikes during dwell hours. Core supporters appreciate sports bar atmosphere along paths. Ultras value visual spectacle in their zones—team branding and tifo display modules contribute marginally when safety infrastructure is satisfied first.

Satisfaction Recovery Tactics

When satisfaction drops appear in dashboard or inspection preview, diagnose by fan type and factor before building reactively. Travel problems: redistribute fans or add parallel paths. Waiting problems: add entrances, stewards, or catering distribution. Safety problems: buffers, checkpoints, march reroutes. Amenities problems: add primary need modules proportional to deficit. Entertainment problems: secondary module placement after primary needs satisfied.

Satisfaction rarely recovers from acceptable to excellent in final two prep days without overbuilding—plan for target tier by Day 10 and use Days 11-14 for maintenance not rescue. Campaign scenarios with mandatory satisfaction thresholds fail objectives if recovery starts too late regardless of fund availability for emergency construction.

Satisfaction and Match Readiness Interaction

Fan satisfaction feeds inspection committee scoring at Level 5 but does not directly gate readiness level progression. Players can reach Level 5 with poor satisfaction if readiness points came from quests and construction milestones rather than satisfaction achievements. This decoupling tempts neglect—avoid it. Level 5 inspection with poor satisfaction produces acceptable ratings that fail campaign master objectives and leaderboard competitive tiers.

Some quests award readiness points for reaching satisfaction thresholds—pursuing these quests aligns readiness progression with inspection preparation. Satisfaction milestone achievements provide bonus readiness points without specialist cost when naturally achieved through aligned infrastructure and marketing planning.